+49 89 990 18 17-0 info@prestele-it.com
Support
+49 89 990 18 17-20 ticket@prestele-it.com
From March 1st, a new online service desk with many improvements is available to all our customers. The customer portal serves as a central point of contact for our services and support. Tickets can be submitted easily and conveniently via an online form – it is no longer necessary to pick up the phone.
The portal includes a wide range of functionalities: In addition to submitting issues, inquiries and change requests, customers can view the status of their previously submitted requests as well as update them as needed. The system also sends automatic notifications to inform about the processing status. In addition, quotations can be viewed and approved.
With this new portal, there is no more need for individual, separate communication channels such as e-mails or phone calls, as all processes are consolidated and managed in one system.
There are several ways to contact our support team. Customers can reach out via phone dialling +49 89 990 1817-20 or send their request via email at ticket@prestele-it.com. The easiest and most comfortable way though, is to use the new customer portal. This is the place where the customer can get insights into the entire support process and can find answers quickly.
To submit a ticket, the customer uses a ready-made form and can provide all the relevant information step by step. This includes the exact description of the problem as well as answering the “S.O.S. questions", which help the support team to quickly troubleshoot the problem. There is also the option to upload attachments such as screenshots.
Change requests can also be submitted digitally. This applies in particular to requests relating to user management, such as deactivating a user or adjusting access rights.
S.O.S. questions to get fast problem resolution
In this way, Prestele IT has all the relevant information available centrally in the portal and the team can process requests quickly and effectively – a step towards even higher quality in service and support processing.
Prestele IT – we are a reliable IT service provider, innovative product developer and developing SAP Business One partner. Our core competencies include customized industry solutions, powerful integration solutions for SAP Business One, ERP, managed services and our own cloud platform.
