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Support

Business hours

Monday to Friday
08:00 to 12:00
13:00 to 17:00

Support Hotline

Your direct link to us
Ph: +49 89 990 18 17-20

Contact us

Send us a ticket:
ticket@prestele-it.com

Customer portal

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Prestele customer portal

Teamviewer

To the remote maintenance
Dowload

5 questions that will get you there quickly

What kind of error did you receive ( short description with screenshot )?

Where did this error occur ( Program and operating system version or name )?

When did the error occur?

How often did this error occur already?

What "impact" / "urgency" does this error have for you?


Prio-0	Prio-1	Prio-2	Prio-3	Prio-4

Impact/ Urgency	4-lower	3-normal	2-high	1-very high
4-Person	Prio-4	Prio-4	Prio-3	Prio-2
3-Department	Prio-4	Prio-3	Prio-2	Prio-1
2-Location	Prio-4	Prio-3	Prio-1	Prio-0
1-Enterprise	Prio-3	Prio-2	Prio-0	Prio-0

Effects		Urgency
4-Person	This request concerns only one person.	4-Lower	Low urgency (smaller activities which are not absolutely necessary for the current operation)
3-Department	This request concerns an entire department or a department cannot work.	3-normal	Normal urgency (used as standard for normal activities when there is a concern)
2-Location	This concerns an entire site or a site cannot work	2-High	High urgency (The case is more urgent than other requests and will be dealt with as soon as possible)
1-Enterprise	The entire company is affected and may not be able to work, e.g. in case of a total system shutdown	1-Very high	Very high urgency (absolutely necessary for the running operation)