Monday through Friday
08:00 to 12:00
13:00 to 17:00
Your direct line to us
Ph: +49 89 990 18 17-20
Put us directly
a ticket in:
ticket@prestele-it.com
here is the way to the
Prestele customer portal
here is the remote maintenance
Dowload
|
Prio-0 |
Prio-1 |
Prio-2 |
Prio-3 |
Prio-4 |
Impact/ Urgency |
4-lower |
3-normal |
2-high |
1-very high |
|
4-Person |
Prio-4 |
Prio-4 |
Prio-3 |
Prio-2 |
|
3-Department |
Prio-4 |
Prio-3 |
Prio-2 |
Prio-1 |
|
2-Location |
Prio-4 |
Prio-3 |
Prio-1 |
Prio-0 |
|
1-Enterprise |
Prio-3 |
Prio-2 |
Prio-0 |
Prio-0 |
|
Effects |
Urgency |
|||
|
4-Person |
This request concerns only one person. |
4-Lower |
Low urgency (smaller activities which are not absolutely necessary for the current operation) |
|
|
3-Department |
This request concerns an entire department or a department cannot work. |
3-normal |
Normal urgency (used as standard for normal activities when there is a concern) |
|
|
2-Location |
This concerns an entire site or a site cannot work |
2-High |
High urgency (The case is more urgent than other requests and will be dealt with as soon as possible) |
|
|
1-Enterprise |
The entire company is affected and may not be able to work, e.g. in case of a total system shutdown |
1-Very high |
Very high urgency (absolutely necessary for the running operation) |
|
Prio-0 | Prio-1 | Prio-2 | Prio-3 | Prio-4 |
The priority is calculated according to priority = impact x urgency.
These result from the query of impact and urgency.
Impact/ Urgency | 4-lower | 3-normal | 2-high | 1-very high |
4-Person | P4 | P4 | P3 | P2 |
3-Department | P4 | P3 | P2 | P1 |
2-Location | P4 | P3 | P1 | P0 |
1-Enterprise | P3 | P2 | P0 | P0 |
Dringlichkeit
Auswirkungen | |
4-Person | This request concerns only one person. |
3-Department | This request concerns an entire department or a department cannot work. |
2-Location | This concerns an entire site or a site cannot work |
1-Enterprise | The entire company is affected and may not be able to work, e.g. in case of a total system shutdown |
Dringlichkeit | |
4-lower | Low urgency (smaller activities which are not absolutely necessary for the current operation) |
3-normal | Normal urgency (used as standard for normal activities when there is a concern) |
2- high | High urgency (The case is more urgent than other requests and will be dealt with as soon as possible) |
1-Very high | Very high urgency (absolutely necessary for the running operation) |
